DELIVERY CHARGES
We deliver to the following countries via express delivery. Estimated delivery period is within 2 to 5 working days. Personalized item will require up to 10 working days for delivery:

 

Country

 

Delivery fee

Brunei USD 5.00 / order
Hong Kong USD 5.00 / item
Indonesia USD 10.00 item
Thailand USD 10.00 item
Philippines USD 10.00 item
Australia USD 13.00 item
Canada USD 13.00 item
New Zealand USD 13.00 item
UAE USD 13.00 item
Saudi Arabia USD 13.00 item
United States USD 13.00 item
United Kingdom USD 13.00 item
 
*The delivery period above applies to ready-stock items only. Pre-order items will be advised accordingly.

 

Kindly note that the delivery period is an estimation and we are not able to guarantee the date of arrival which may sometimes be disrupted due to delivery issues at the courier company or customs.
Customs and import duties may apply, and shall be paid by the person receiving the parcel. We have no control over these charges and unable to tell you what the cost would be, as customs policies and import duties vary widely from country to country. You may contact your local customs office for current charges so that you are aware of the charges to expect.  
 
ORDERS CUT-OFF TIME AND WHEN DO WE DELIVER? 
The daily delivery order cut-off time is 3pm (GMT+8), Monday to Friday (except on Malaysia public holidays). This does not take into account possible delay caused by payment authorization.
Overall, we aim to dispatch all orders within 60 hours on Monday to Friday (except on Malaysia public holidays) with the exception of sale period where this may take up to 72 hours.
Estimated delivery period is within 2 to 5 working days. This does not take into account possible delay caused by custom clearance.
     
    DELIVERY GUARANTEE

    We require a signature upon delivery of any of our products. If you have specified a recipient other than yourself to receive the product (for example as a gift) then you accept that a signature by them (or at that delivery address) as evidence of delivery and fulfillment by us. Please call +603-7733 3680 (10am to 6pm (GMT+8), Monday to Friday except on Malaysia public holidays) or email enquiry@sometime.asia (kindly expect 24 hours in response time) should you face any complication regarding your order.

     
    PAYMENT METHODS
    We accept American Express, Visa or MasterCard issued by any bank worldwide via PayPal. Kindly take note that PayPal may charge a one-off processing fee upon confirming your credit/debit card for the first time.
     
    GIFT CARDS
    To arrange for a greeting gift card with your order, kindly contact enquiry@sometime.asia or call +603-7733 3680 (10am to 6pm (GMT+8), Monday to Friday except on Malaysia public holidays).