Our product support

SOMETHING NOT
QUITE RIGHT?

We confidently back our products with a dedicated care team.

Should you find any imperfections on your item, simply reach out to us.

TELL US WHAT HAPPENED
Sometime handbag in an editorial setting

Our approach

WE STRIVE FOR PERFECTION,
BUT SOMETIMES
WE MIGHT FALL SHORT

From material production to the finishing touches, there's a team behind every piece.

So when something doesn't hold up as it should, we want to take a closer look.

Close-up of handbag material
Considered material
Sometime handbag construction
Careful construction
Finished Sometime handbag
Thoughtful finish

How it works

IF YOU EXPERIENCE ANY SHORTCOMINGS, WE'RE HERE TO HELP

  1. 01

    Tell us

    Share your order details and a few clear photos of your item.

  2. 02

    We'll take a look

    Our Customer Experience and Product teams will look into your concern.

  3. 03

    We'll get back to you

    We'll let you know the best way forward based on our assessment.

CONTACT OUR BAG SPECIALISTS
Sometime handbags displayed together

Natural wear & care

MADE FOR THE JOURNEY.

A well-loved bag will naturally show signs of its journey. While we proudly stand behind our craftsmanship, please note that our product care service does not cover natural, everyday wear.

Every concern is reviewed individually based on the nature of the issue, condition of the product, and purchase history.