With us, it’s more than just a bag. It’s an experience.

Each purchase comes with a 6-month warranty guaranteeing that our bags and accessories have passed extensive layers of inspection and are in perfect condition.

This warranty covers all manufacturing defects and is valid for 6 months from the date of purchase, online or offline.

Should you find a defect on your item within this period, our team will arrange to repair your bag at no extra cost (original proof of purchase is required).

Kindly contact our Customer Experience team via WhatsApp at +6012-512 1882 or email us at enquiry@sometime.asia for assistance.

Terms and conditions: 

  1. For manufacturing defects reported within six (6) months of purchasing, all repair expenses will be covered for purchases made directly from Sometime only.
  2. A replacement bag will be arranged for defects beyond repair. Subject to product availability. 
  3. The limited warranty does not cover bag or personalization damages caused by misuse, modification, water damage, or cosmetic damages (e.g. scratches, wear and tear, peeling, soiling, etc).
  4. The limited warranty is not applicable to the Reject Sale Collection.